Returns & Refunds
Not quite right? No problem.
We want you to love what you buy from us. If something isn't right, here's exactly how to sort it.
↩️ 30-Day Returns
You have 30 days from the day your order arrives to return any item, provided:
- ✓ It's unused and in its original packaging
- ✓ It's in the same condition you received it
- ✓ You have your order number
💷 Refunds
Refunds are processed within 5 working days of us receiving your return. The money will land back in your original payment method within 3–5 working days after that.
📦 How to Return
- Email hello@blossomvelora.co.uk with your order number and reason for return
- We'll email you a returns address and reference number
- Post the item back to us (return postage is at your cost unless the item was faulty or wrong)
- Once we receive it, we'll process your refund within 5 working days
⚠️ Faulty or Wrong Items
If your item arrived damaged, faulty, or is not what you ordered — we'll cover the return postage and either replace it or refund you in full. Please email us within 48 hours of receiving your order with photos.
🎁 Sale Items
Sale items can be returned for store credit only, not a cash refund.
❌ Non-Returnable Items
For hygiene reasons, we can't accept returns on items like used candles, opened diffusers, or personalised products.
Any questions? Email hello@blossomvelora.co.uk — we're here to help.